PMM don't see new updates

Percona Monitoring and Management (PMM) PMM 2.x
1

Description:

PMM doesn’t seem to be able to gather new updates from internet and thinks that it’s “up to date”. This issue is similar to the one in:

Steps to Reproduce:

When you get to the console, you can see this:
image

Version:

2.37.0

Logs:

I can see this in the logs:
WARN[2023-11-24T07:01:56.244+00:00] RPC /server.Server/CheckUpdates done in 1.952289375s (quite long). request=599870db-8a97-11ee-922f-0050568ce5f0

Expected Result:

I had updated this in other environments with no issues.

Actual Result:

Can’t auto-update PMM

Additional Information:

Things that I have tried so far are:

  • Asked the Network guys to open ALL ports to the internet (Thanks Denis!)
  • Rebooted PMM appliance many times (it’s not a docker instance).
  • I can ping internet from the actual OS.
  • I have disabled and re-enabled the auto-update in the settings.

Any help on this matter would be greatly appreciated…
Thanks!

2

Hi, @Dani_Castellano could you run yum --verbose info updates pmm-managed and share result?
If it’s not a docker instance, is it OVF or AMI?

Thank you

3

thanks for the reply!
This is an OVF @nurlan.
I’m getting this:

Looking for repo options for [percona]
Repo 'percona' setting option 'enabled' = '1'
Repo 'percona' setting option 'gpgcheck' = '0'
Repo 'percona' setting option 'timeout' = '120'
Yum version: 3.4.3
rpmdb time: 0.000
Building updates object
Setting up Package Sacks
Loading mirror speeds from cached hostfile
pkgsack time: 0.035
up:Obs Init time: 0.407
up:simple updates time: 0.006
up:obs time: 0.004
up:condense time: 0.000
updates time: 0.980
Error: No matching Packages to list

We are getting the updates from a Spacewalk repo. The Percona one is up to date, are we missing any other repo here?

Thanks a lot,
Dani