Facing issue two way communication error on PMM version 2.22.0

Hi

1.) pmm works fine for a period like 2 weeks or 1 months, but facing “failed to established two way communication” issue on some of the agents. we are not using any proxy behind the connectivity for server to agent connection.
2.) some times restarting pmm-server helps to reconnect agent, but pmm2-admin list command not showing any output, simply stalled. Then again it went to the same issue.
3.) we have a oneway port opening from client to server.

pmm-admin list output

Failed to get PMM Server parameters from local pmm-agent: pmm-agent is not connected to PMM Server.

pmm-agent service logs

● pmm-agent.service - pmm-agent
Loaded: loaded (/lib/systemd/system/pmm-agent.service; enabled; vendor preset: enabled)
Active: active (running) since Wed 2022-12-21 07:26:48 UTC; 3 weeks 0 days ago
Main PID: 17829 (pmm-agent)
Tasks: 26 (limit: 4915)
CGroup: /system.slice/pmm-agent.service
└─17829 /usr/sbin/pmm-agent --config-file=/usr/local/percona/pmm2/config/pmm-agent.yaml

Jan 11 11:02:54 pmm-agent[17829]: INFO[2023-01-11T11:02:54.388+00:00] Establishing two-way communication channel … component=client
Jan 11 11:02:59 pmm-agent[17829]: ERRO[2023-01-11T11:02:59.386+00:00] Failed to establish two-way communication channel: context canceled. component=client
Jan 11 11:03:10 pmm-agent[17829]: INFO[2023-01-11T11:03:10.868+00:00] Connecting to https://admin:***@172.25.xx.xx:8443/ … component=client
Jan 11 11:03:10 pmm-agent[17829]: INFO[2023-01-11T11:03:10.871+00:00] Connected to 172.25.xx.xx:8443. component=client
Jan 11 11:03:10 pmm-agent[17829]: INFO[2023-01-11T11:03:10.871+00:00] Establishing two-way communication channel … component=client
Jan 11 11:03:15 pmm-agent[17829]: ERRO[2023-01-11T11:03:15.868+00:00] Failed to establish two-way communication channel: context canceled. component=client
Jan 11 11:03:29 pmm-agent[17829]: INFO[2023-01-11T11:03:29.805+00:00] Connecting to https://admin:***@172.25.xx.xx:8443/ … component=client
Jan 11 11:03:29 pmm-agent[17829]: INFO[2023-01-11T11:03:29.808+00:00] Connected to 172.25.xx.xx:8443. component=client
Jan 11 11:03:29 pmm-agent[17829]: INFO[2023-01-11T11:03:29.808+00:00] Establishing two-way communication channel … component=client
Jan 11 11:03:34 pmm-agent[17829]: ERRO[2023-01-11T11:03:34.808+00:00] Failed to establish two-way communication channel: context canceled. component=client

1 Like

Hi Chinna,

Is this by any chance linked to the following?

Hi Agustin_G

Yes, Both are linked the same

Sounds good. Feel free to update over there, so we focus on one discussion at a time :slight_smile: