Server not recognised as percona server

steve.irvine · December 30, 2020, 4:22pm

Hello,

We have just installed percona cloud tools, we’re using percona server but cloud tools complains that:

We’re using percona server installed from the percona repository on ubuntu 12.04, I’m not sure what I’m missing that would help PCT recognise that we dfinitely are using percona server.

Cheers,

Steve

jrivera · December 30, 2020, 4:32pm

Which version of Percona Server are you using? Can you show us:

mysql> select @@version,@@version_comment;

Then paste result here. If possible send me the email address you’ve used to register on Percona Cloud Tools, send it via private message so we could check the details of your account.

Thanks!

steve.irvine · December 30, 2020, 4:32pm

Hello!

Our version is:

5.6.17-65.0-587.precise-log | (Ubuntu)

Cheers,

Steve

steve.irvine · December 30, 2020, 4:32pm

Unfortunately I don’t seem to have permissions to send private messages.

mirfan · December 30, 2020, 4:32pm

Hi Steve,

I checked your account. It seems that agent is not installed or not running.
"No agents are installed. Install Percona Agent to get started. "

Did you uninstalled the percona-agent ?