Reproduced from FAQ - Percona Community Forum
Do a reasonable amount of your own research and investigation before asking for help. The Forum is meant to assist Percona software users in a spirit of self-help goodwill.
Respect The Volunteers
Answers come only from volunteers, both community experts and Percona staff. Make it easy for them! Be clear, concise, and provide all the facts needed. See Info to Share When Asking For Help.
It’s Not Support
Answers are not guaranteed to arrive quickly or even at all. Answers might omit relevant details or related issues. Answers might sometimes even be flat out wrong. There are no guarantees with any Forum content; see our Terms of Service for the legal disclaimers. There’s no privacy on the Forum; all content is 100% public. So this Forum is no substitute for a commercial support contract. Contact Percona Sales if that’s what you need.
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