# Unable to Create a Jira Ticket

**URL:** <https://forums.percona.com/t/unable-to-create-a-jira-ticket/40166>\
**Category:** General Questions\
**Created:** [February 6, 2026, 7:22am UTC](https://forums.percona.com/t/unable-to-create-a-jira-ticket/40166 "2026-02-06T07:22:32Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Simeon\_Petkov](https://avatars.discourse-cdn.com/v4/letter/s/7ab992/32.png) [@Simeon\_Petkov](https://forums.percona.com/u/Simeon_Petkov)\
**Post date:** [February 6, 2026, 7:22am UTC](https://forums.percona.com/t/unable-to-create-a-jira-ticket/40166/1 "2026-02-06T07:22:32Z")

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Hello all,  
I have found a concerning dependency issue for percona-xtrabackup-84 for Rocky 9 and probably all RHEL 9 derivatives.  
**Here:**

> [@Percona-xtrabackup-84 cannot be installed on Rocky Linux 9.7 with Percona Server 8.4 (missing libmysqlclient.so.21)](https://forums.percona.com/t/percona-xtrabackup-84-cannot-be-installed-on-rocky-linux-9-7-with-percona-server-8-4-missing-libmysqlclient-so-21/40150):
>
> Environment: OS: Rocky Linux 9.7 Percona Server: 8.4 (ps-84-lts) ps-84-lts → enabled pxb-84-lts → enabled ps-80 → disabled (normal configuration after upgrade) We have upgraded our database servers from Percona Server 8.0 to Percona Server 8.4. After the database upgrade, we wanted to install the matching backup tool: percona-xtrabackup-84 However, xtrabackup 8.4 cannot be installed due to an unsatisfied dependency: In short: percona-xtrabackup-84 requires: perl(DBD::mysql) but on Ro…

**But I’m unable to create a Jira ticket to address the issue here:**

> **[Jira](https://perconadev.atlassian.net/jira/software/c/projects/PXB/issues?jql=project%20%3D%20PXB%20ORDER%20BY%20created%20DESC)**

Username: xXSAPXx  
Email: [xXSAPXx@proton.me](mailto:xXSAPXx@proton.me)

**Cany you please assist?**  
**Thank you!**

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**Author:** ![daniil.bazhenov](https://sea1.discourse-cdn.com/flex019/user_avatar/forums.percona.com/daniil.bazhenov/32/62_2.png) [@daniil.bazhenov](https://forums.percona.com/u/daniil.bazhenov)\
**Post date:** [February 6, 2026, 8:19am UTC](https://forums.percona.com/t/unable-to-create-a-jira-ticket/40166/2 "2026-02-06T08:19:31Z")

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Hi, I will contact support and they will send you an invitation.