# PMM2 cannot add mysql service with custom user

**URL:** <https://forums.percona.com/t/pmm2-cannot-add-mysql-service-with-custom-user/8396>\
**Category:** PMM 2.x\
**Created:** [December 15, 2020, 2:36pm UTC](https://forums.percona.com/t/pmm2-cannot-add-mysql-service-with-custom-user/8396 "2020-12-15T14:36:09Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![unitrade](https://sea1.discourse-cdn.com/flex019/user_avatar/forums.percona.com/unitrade/32/1336_2.png) [@unitrade](https://forums.percona.com/u/unitrade)\
**Post date:** [December 15, 2020, 2:36pm UTC](https://forums.percona.com/t/pmm2-cannot-add-mysql-service-with-custom-user/8396/1 "2020-12-15T14:36:09Z")

</div>

Hello,

I want to add mysql service to pmm2 with custom user, but can’t do that

```auto
pmm-admin add mysql --query-source=slowlog --username=pmm --password=password
Connection check failed: this user requires clear text authentication. If you still want to use it, please add 'allowCleartextPasswords=1' to your DSN.

```

**mysql version** : mysql Ver 14.14 Distrib 5.7.30-33, for debian-linux-gnu (x86\_64) using 7.0  
**ldap plugins** : auth\_pam.so, auth\_pam\_compat.so, pam\_user\_map.so

```auto
pmm-admin --version
ProjectName: pmm-admin
Version: 2.12.0
PMMVersion: 2.12.0
Timestamp: 2020-12-01 11:57:04 (UTC)
FullCommit: e81fe912b1029095f310945f831abc71c824e139

mysql> select user, host, authentication_string, plugin from mysql.user where user = 'pmm';
+------+-----------+-------------------------------------------+-----------------------+
| user | host | authentication_string | plugin |
+------+-----------+-------------------------------------------+-----------------------+
| pmm | localhost | *SoMeHasH29929292939393939939393939393993 | mysql_native_password |
+------+-----------+-------------------------------------------+-----------------------+
1 row in set (0.00 sec)

```

---

<div class="post-metadata">

**Author:** ![Puneet](https://sea1.discourse-cdn.com/flex019/user_avatar/forums.percona.com/puneet/32/1331_2.png) [@Puneet](https://forums.percona.com/u/Puneet)\
**Post date:** [December 16, 2020, 3:36am UTC](https://forums.percona.com/t/pmm2-cannot-add-mysql-service-with-custom-user/8396/2 "2020-12-16T03:36:17Z")

</div>

Hi @unitrade

That looks like a bug, could you please help us create a bug ticket for the same.

Regards,

Puneet

---

<div class="post-metadata">

**Author:** ![unitrade](https://sea1.discourse-cdn.com/flex019/user_avatar/forums.percona.com/unitrade/32/1336_2.png) [@unitrade](https://forums.percona.com/u/unitrade)\
**Post date:** [December 16, 2020, 4:39am UTC](https://forums.percona.com/t/pmm2-cannot-add-mysql-service-with-custom-user/8396/3 "2020-12-16T04:39:03Z")

</div>

Hi,

[https://jira.percona.com/browse/PMM-7192](https://jira.percona.com/browse/PMM-7192)

done