# Pmm sending MongoDB service down on regular basis **URL:** \ **Category:** Percona Server for MongoDB\ **Tags:** pmm\ **Created:** [November 27, 2023, 10:42am UTC](https://forums.percona.com/t/pmm-sending-mongodb-service-down-on-regular-basis/26798 "2023-11-27T10:42:12Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Andrei\_Zhidkov](https://sea1.discourse-cdn.com/flex019/user_avatar/forums.percona.com/andrei_zhidkov/32/11425_2.png) [@Andrei\_Zhidkov](https://forums.percona.com/u/Andrei_Zhidkov)\ **Post date:** [November 27, 2023, 10:42am UTC](https://forums.percona.com/t/pmm-sending-mongodb-service-down-on-regular-basis/26798/1 "2023-11-27T10:42:12Z")
Hello, Need help to resolve the MongoDB service Down issue in PMM. Here is the alert settings: **up{service\_name=“.\*”, service\_type=“mongodb”} == bool 0** We are hitting the alert on regular basis for different clusters. Same time we are getting a gap in grafana. The mongodb itself has no issues. The pmm-agent service looks good. No error/warn. messages in the agent log file. The **pmm-admin** list shows that the services are up and running. We have a workaround here with pmm-agent restart. **service pmm-agent restart.** Agent version: 2.33 Server version: 2.33 Thanks, ---
**Author:** ![Andrei\_Zhidkov](https://sea1.discourse-cdn.com/flex019/user_avatar/forums.percona.com/andrei_zhidkov/32/11425_2.png) [@Andrei\_Zhidkov](https://forums.percona.com/u/Andrei_Zhidkov)\ **Post date:** [November 29, 2023, 10:18am UTC](https://forums.percona.com/t/pmm-sending-mongodb-service-down-on-regular-basis/26798/2 "2023-11-29T10:18:52Z")
Please, could you advise on this case ? Thank you in advance. ---
**Author:** ![Parag\_Bhayani](https://sea1.discourse-cdn.com/flex019/user_avatar/forums.percona.com/parag_bhayani/32/3710_2.png) [@Parag\_Bhayani](https://forums.percona.com/u/Parag_Bhayani)\ **Post date:** [December 4, 2023, 7:28pm UTC](https://forums.percona.com/t/pmm-sending-mongodb-service-down-on-regular-basis/26798/3 "2023-12-04T19:28:56Z")
Hi Andrei, Welcome to Percona Community !!! We recommend to upgrade PMM server and client to latest 2.40.1 version which has let of improvements and bugs fixes. If you still face issue post upgrade, do let us know. Regards, ---
**Author:** ![Andrei\_Zhidkov](https://sea1.discourse-cdn.com/flex019/user_avatar/forums.percona.com/andrei_zhidkov/32/11425_2.png) [@Andrei\_Zhidkov](https://forums.percona.com/u/Andrei_Zhidkov)\ **Post date:** [December 5, 2023, 12:55pm UTC](https://forums.percona.com/t/pmm-sending-mongodb-service-down-on-regular-basis/26798/4 "2023-12-05T12:55:18Z")
Hello, Sure. We have this task in our queue. I will come back once we upgrade and validate everything. Thank you. ---
**Author:** ![Parag\_Bhayani](https://sea1.discourse-cdn.com/flex019/user_avatar/forums.percona.com/parag_bhayani/32/3710_2.png) [@Parag\_Bhayani](https://forums.percona.com/u/Parag_Bhayani)\ **Post date:** [December 5, 2023, 2:43pm UTC](https://forums.percona.com/t/pmm-sending-mongodb-service-down-on-regular-basis/26798/5 "2023-12-05T14:43:42Z")
Hi Andrei, Thanks for the update. ---
**Author:** ![Andrei\_Zhidkov](https://sea1.discourse-cdn.com/flex019/user_avatar/forums.percona.com/andrei_zhidkov/32/11425_2.png) [@Andrei\_Zhidkov](https://forums.percona.com/u/Andrei_Zhidkov)\ **Post date:** [December 21, 2023, 1:46pm UTC](https://forums.percona.com/t/pmm-sending-mongodb-service-down-on-regular-basis/26798/6 "2023-12-21T13:46:02Z")
@Parag_Bhayani Hello, After upgrade from 2.33 to 2.41 we are facing issue with the alert notifications ![image](https://us1.discourse-cdn.com/flex019/uploads/percona1/original/2X/c/c00bed6e513ed4e56b004b974eddcd613b11c3f7.png) Perhaps, you can advise on that issue. Thank you in advance. ---
**Author:** ![Andrei\_Zhidkov](https://sea1.discourse-cdn.com/flex019/user_avatar/forums.percona.com/andrei_zhidkov/32/11425_2.png) [@Andrei\_Zhidkov](https://forums.percona.com/u/Andrei_Zhidkov)\ **Post date:** [January 3, 2024, 1:21pm UTC](https://forums.percona.com/t/pmm-sending-mongodb-service-down-on-regular-basis/26798/7 "2024-01-03T13:21:50Z")
@Parag_Bhayani Pl, disregard. redo upgrade with [unified\_alerting] enabled and it works fine now. Will let you know if we still have connectivity issue between agent and server. Thanks.