# PMM GUI backup error

**URL:** <https://forums.percona.com/t/pmm-gui-backup-error/30965>\
**Category:** PMM 2.x\
**Tags:** pmm, percona, mongodb, closed-no-reply\
**Created:** [June 11, 2024, 9:04am UTC](https://forums.percona.com/t/pmm-gui-backup-error/30965 "2024-06-11T09:04:36Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![bloodlust](https://avatars.discourse-cdn.com/v4/letter/b/b9bd4f/32.png) [@bloodlust](https://forums.percona.com/u/bloodlust)\
**Post date:** [June 11, 2024, 9:04am UTC](https://forums.percona.com/t/pmm-gui-backup-error/30965/1 "2024-06-11T09:04:36Z")

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## Description:

Hello, there is such a problem when trying to make a backup through PMM, if I do it through the PBM console, physical and logical backups are made and restored as required.

## software “mongodb” is not installed: incompatible service

## Steps to Reproduce:

OS: centos7  
storage: local  
create user test and run from this user:  
percona mongodb, pbm  
from root:  
pmm-agent (install from repo), pmm (docker)  
Add to root .bash\_profile path to mongod  
PATH=$PATH:$HOME/.local/bin:$HOME/bin:/opt/test/mongo/percona\_mongo/bin

## Version:

percona mongod v4.4.15-15  
pbm-agent 2.5.0  
pmm-agent 2.41.2  
pmm 2.41.2 (pmm server installed in docker)

## Logs:

pmm-admin list  
Service type Service name Address and port Service ID  
MongoDB mongo\_test\_for\_backup my\_ip\_test:27017 /service\_id/95b4c8f1-8f2a-4111-ae43-dffac9337ddd

Agent type Status Metrics Mode Agent ID Service ID Port  
pmm\_agent Connected /agent\_id/dca44468-20d3-436f-8387-1417c4aa0073 0  
node\_exporter Running push /agent\_id/6e6118af-7ebc-4b27-9004-376b14015075 42000  
mongodb\_exporter Running push /agent\_id/fdedbeec-acb0-4832-b94d-86d840d5ebc6 /service\_id/95b4c8f1-8f2a-4111-ae43-dffac9337ddd 42002  
mongodb\_profiler\_agent Running /agent\_id/1e0511ae-2e83-435e-8749-295162935354 /service\_id/95b4c8f1-8f2a-4111-ae43-dffac9337ddd 0  
vmagent Running push /agent\_id/8b079e74-c945-4ce8-8c65-8d0144611261 42001

## Additional Information:

I did everything step by step as described in the documentation:

> **[Percona Monitoring and Management](https://docs.percona.com/percona-monitoring-and-management/3/404.html)**
>
> Documentation

1. first installed the required version of percona mongodb
2. added the necessary roles for mongodb
3. install PBM and check whether it works
4. installed and connected PMM

monitoring is working, so I didn’t make any mistakes when setting it up, I think so  
and i added service

 ![image](https://us1.discourse-cdn.com/flex019/uploads/percona1/original/3X/e/3/e3899ede9e54fe8526bea075da998dde73f12b5f.png)

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<div class="post-metadata">

**Author:** ![Ivan\_Groenewold](https://sea1.discourse-cdn.com/flex019/user_avatar/forums.percona.com/ivan_groenewold/32/6299_2.png) [@Ivan\_Groenewold](https://forums.percona.com/u/Ivan_Groenewold)\
**Post date:** [November 1, 2024, 11:18am UTC](https://forums.percona.com/t/pmm-gui-backup-error/30965/2 "2024-11-01T11:18:17Z")

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Hi, the error is that PMM agent cannot identify mongod service. Make sure you add the PATH to the user under which PMM client is running and also systemd is being used to start mongod. Keep in mind it doesn’t work if mongo is running in docker container.