# Pmm grafana UI backup internal error **URL:** https://forums.percona.com/t/pmm-grafana-ui-backup-internal-error/24584 **Category:** Percona Monitoring and Management (PMM) **Tags:** pmm, mysql, percona **Created:** [August 22, 2023, 5:49am UTC](https://forums.percona.com/t/pmm-grafana-ui-backup-internal-error/24584 "2023-08-22T05:49:01Z") **Posts on this page:** 7 **Page:** 1
### Author: ![pmmChobo](https://avatars.discourse-cdn.com/v4/letter/p/5f8ce5/32.png) [@pmmChobo](https://forums.percona.com/u/pmmChobo) #### Post date: [August 22, 2023, 5:49am UTC](https://forums.percona.com/t/pmm-grafana-ui-backup-internal-error/24584/1 "2023-08-22T05:49:01Z")
## Description: [Detailed description of the issue or question] using grafana UI, i want to create a back up, but inernal server error help me ## Steps to Reproduce: [Step-by-step instructions on how to reproduce the issue, including any specific settings or configurations] ## Version: [Insert the version number of the software] 2.38.1 ## Logs: [If applicable, include any relevant log files or error messages] ![화면 캡처 2023-08-22 144237](https://us1.discourse-cdn.com/flex019/uploads/percona1/original/2X/f/f66cc908c870a4b11a8da17b0d5eced62f5fbc46.png) ## Expected Result: [What the user expected to see or happen before the issue occurred] ## Actual Result: [What actually happened when the user encountered the issue] ## Additional Information: [Include any additional information that could be helpful to diagnose the issue, such as browser or device information] ---
### Author: ![artem\_gavrilov](https://sea1.discourse-cdn.com/flex019/user_avatar/forums.percona.com/artem_gavrilov/32/1453_2.png) [@artem\_gavrilov](https://forums.percona.com/u/artem_gavrilov) #### Post date: [August 22, 2023, 1:19pm UTC](https://forums.percona.com/t/pmm-grafana-ui-backup-internal-error/24584/2 "2023-08-22T13:19:03Z")
Hello @pmmChobo , can you please check pmm-managed log file for errors? It’s `/srv/logs/pmm-managed.log` inside PMM server container. ---
### Author: ![pmmChobo](https://avatars.discourse-cdn.com/v4/letter/p/5f8ce5/32.png) [@pmmChobo](https://forums.percona.com/u/pmmChobo) #### Post date: [August 23, 2023, 1:55am UTC](https://forums.percona.com/t/pmm-grafana-ui-backup-internal-error/24584/3 "2023-08-23T01:55:50Z")
Hello @artem_gavrilov, Thank you for your help i forgot check pmm server log, thanks to you i checked it this log is when i do on demand backup ![화면 캡처 2023-08-23 104958](https://us1.discourse-cdn.com/flex019/uploads/percona1/original/2X/0/0d6e21be8a62bb7829bf4d7e80700ac2520356bb.png) My guess is that pmm-server and pmm-client are not finding xtrabackup. I think I need to set it up so that they can find xtrabackup, but I’m not sure where to set this up. thanks again for the help ---
### Author: ![pmmChobo](https://avatars.discourse-cdn.com/v4/letter/p/5f8ce5/32.png) [@pmmChobo](https://forums.percona.com/u/pmmChobo) #### Post date: [August 23, 2023, 1:56am UTC](https://forums.percona.com/t/pmm-grafana-ui-backup-internal-error/24584/4 "2023-08-23T01:56:21Z")
this log is when i do schedule backup ![화면 캡처 2023-08-23 105018](https://us1.discourse-cdn.com/flex019/uploads/percona1/original/2X/4/467333817dcd245063175e1b617f80e58f4759d6.png) ---
### Author: ![pmmChobo](https://avatars.discourse-cdn.com/v4/letter/p/5f8ce5/32.png) [@pmmChobo](https://forums.percona.com/u/pmmChobo) #### Post date: [August 23, 2023, 2:31am UTC](https://forums.percona.com/t/pmm-grafana-ui-backup-internal-error/24584/5 "2023-08-23T02:31:21Z")
xtrabackup is already installed in pmm-server and pmm-client ---
### Author: ![pmmChobo](https://avatars.discourse-cdn.com/v4/letter/p/5f8ce5/32.png) [@pmmChobo](https://forums.percona.com/u/pmmChobo) #### Post date: [August 23, 2023, 2:41am UTC](https://forums.percona.com/t/pmm-grafana-ui-backup-internal-error/24584/6 "2023-08-23T02:41:50Z")
and i have this error i cannot use internet in server ![화면 캡처 2023-08-23 114103](https://us1.discourse-cdn.com/flex019/uploads/percona1/original/2X/1/120aa747a810c8f3df70ef2c4c14f3d19f677904.png) ---
### Author: ![artem\_gavrilov](https://sea1.discourse-cdn.com/flex019/user_avatar/forums.percona.com/artem_gavrilov/32/1453_2.png) [@artem\_gavrilov](https://forums.percona.com/u/artem_gavrilov) #### Post date: [September 13, 2023, 4:08pm UTC](https://forums.percona.com/t/pmm-grafana-ui-backup-internal-error/24584/7 "2023-09-13T16:08:47Z")
So you have `xtrabackup` installed on pmm-client side and your backups still failing, am I understood correctly? If so what is the version of `xtrabackup` and `pmm-client`?