# PMM does not load **URL:** \ **Category:** PMM 1.x\ **Created:** [September 23, 2017, 11:49am UTC](https://forums.percona.com/t/pmm-does-not-load/5876 "2017-09-23T11:49:40Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![tanveermadan](https://avatars.discourse-cdn.com/v4/letter/t/76d3ee/32.png) [@tanveermadan](https://forums.percona.com/u/tanveermadan)\ **Post date:** [September 23, 2017, 11:49am UTC](https://forums.percona.com/t/pmm-does-not-load/5876/1 "2017-09-23T11:49:40Z")
Hi All, We opted to use PMM, but I find that it regularly crashes, when I check the docker status every component shows running When I say crashes I am unable to load the first page http://\ and niether of the other pages http://\ http://\/graph http://\/qan The docker log indicates that all components are running 2017-09-23 16:52:10,588 INFO success: dashboard-upgrade entered RUNNING state, process has stayed up for \> than 0 seconds (startsecs) 2017-09-23 16:52:10,743 INFO exited: dashboard-upgrade (exit status 0; expected) 2017-09-23 16:52:12,394 INFO success: mysql entered RUNNING state, process has stayed up for \> than 1 seconds (startsecs) 2017-09-23 16:52:12,394 INFO success: consul entered RUNNING state, process has stayed up for \> than 1 seconds (startsecs) 2017-09-23 16:52:12,394 INFO success: grafana entered RUNNING state, process has stayed up for \> than 1 seconds (startsecs) 2017-09-23 16:52:12,394 INFO success: nginx entered RUNNING state, process has stayed up for \> than 1 seconds (startsecs) 2017-09-23 16:52:12,394 INFO success: cron entered RUNNING state, process has stayed up for \> than 1 seconds (startsecs) 2017-09-23 16:52:12,394 INFO success: qan-api entered RUNNING state, process has stayed up for \> than 1 seconds (startsecs) 2017-09-23 16:52:12,394 INFO success: prometheus entered RUNNING state, process has stayed up for \> than 1 seconds (startsecs) 2017-09-23 16:52:12,394 INFO success: createdb entered RUNNING state, process has stayed up for \> than 1 seconds (startsecs) 2017-09-23 16:52:12,394 INFO success: orchestrator entered RUNNING state, process has stayed up for \> than 1 seconds (startsecs) 2017-09-23 16:52:12,394 INFO success: node\_exporter entered RUNNING state, process has stayed up for \> than 1 seconds (startsecs) 2017-09-23 16:52:12,395 INFO success: pmm-manage entered RUNNING state, process has stayed up for \> than 1 seconds (startsecs) 2017-09-23 16:52:15,602 INFO exited: createdb (exit status 0; expected) Further probing the logfiles on the docker I get only this error in the Prometheus log file time=“2017-09-23T16:52:11Z” level=info msg=“Listening on :9090” source=“web.go:259” time=“2017-09-23T16:52:11Z” level=error msg=“Error refreshing service list: Get [url][http://localhost:8500/v1/catalog/services?dc=dc1&wait=30000ms:[/url]](http://localhost:8500/v1/catalog/services?dc=dc1&wait=30000ms:%5B/url%5D) dial tcp 127.0.0.1: 8500: getsockopt: connection refused” source=“consul.go:168” time=“2017-09-23T16:52:11Z” level=error msg=“Error refreshing service list: Get [url][http://localhost:8500/v1/catalog/services?dc=dc1&wait=30000ms:[/url]](http://localhost:8500/v1/catalog/services?dc=dc1&wait=30000ms:%5B/url%5D) dial tcp 127.0.0.1: 8500: getsockopt: connection refused” source=“consul.go:168” time=“2017-09-23T16:52:11Z” level=error msg=“Error refreshing service list: Get [url][http://localhost:8500/v1/catalog/services?dc=dc1&wait=30000ms:[/url]](http://localhost:8500/v1/catalog/services?dc=dc1&wait=30000ms:%5B/url%5D) dial tcp 127.0.0.1: 8500: getsockopt: connection refused” source=“consul.go:168” time=“2017-09-23T16:52:11Z” level=error msg=“Error refreshing service list: Get [url][http://localhost:8500/v1/catalog/services?dc=dc1&wait=30000ms:[/url]](http://localhost:8500/v1/catalog/services?dc=dc1&wait=30000ms:%5B/url%5D) dial tcp 127.0.0.1: 8500: getsockopt: connection refused” source=“consul.go:168” time=“2017-09-23T16:52:11Z” level=error msg=“Error refreshing service list: Get [url][http://localhost:8500/v1/catalog/services?dc=dc1&wait=30000ms:[/url]](http://localhost:8500/v1/catalog/services?dc=dc1&wait=30000ms:%5B/url%5D) dial tcp 127.0.0.1: 8500: getsockopt: connection refused” source=“consul.go:168” time=“2017-09-23T16:52:11Z” level=error msg=“Error refreshing service list: Get [url][http://localhost:8500/v1/catalog/services?dc=dc1&wait=30000ms:[/url]](http://localhost:8500/v1/catalog/services?dc=dc1&wait=30000ms:%5B/url%5D) dial tcp 127.0.0.1: 8500: getsockopt: connection refused” source=“consul.go:168” time=“2017-09-23T16:55:59Z” level=info msg=“Completed initial partial maintenance sweep through 248 in-memory fingerprints in 3m46.630478224s.” source=“storage.go :1398” time=“2017-09-23T16:57:11Z” level=info msg=“Checkpointing in-memory metrics and chunks…” source=“persistence.go:633” time=“2017-09-23T16:57:11Z” level=info msg=“Done checkpointing in-memory metrics and chunks in 162.865568ms.” source=“persistence.go:665” ![]() And this in the consul log file ![]()b 62a46f2 vsn:2 build:unknown’‘:2c77151 port:8300 vsn\_min:2 vsn\_max:3 role:consul dc:dc1 raft\_vsn:2] alive 1 5 2 2 5 4} 2017/09/23 17:10:17 [WARN] consul: skipping reconcile of node {2d4eb3808ef9 127.0.0.1 8301 map[vsn\_max:3 role:consul dc:dc1 raft\_vsn:2 port:8300 vsn\_min:2 boo tstrap:1 wan\_join\_port:8302 id:5807a948-eebf-0987-ca46-55fab62a46f2 vsn:2 build:unknown’‘:2c77151] alive 1 5 2 2 5 4} 2017/09/23 17:11:17 [WARN] consul: skipping reconcile of node {2d4eb3808ef9 127.0.0.1 8301 map[vsn\_max:3 role:consul dc:dc1 raft\_vsn:2 bootstrap:1 wan\_join\_po rt:8302 id:5807a948-eebf-0987-ca46-55fab62a46f2 vsn:2 build:unknown’‘:2c77151 port:8300 vsn\_min:2] alive 1 5 2 2 5 4} 2017/09/23 17:12:17 [WARN] consul: skipping reconcile of node {2d4eb3808ef9 127.0.0.1 8301 map[raft\_vsn:2 vsn\_max:3 role:consul dc:dc1 vsn:2 build:unknown’‘:2 c77151 port:8300 vsn\_min:2 bootstrap:1 wan\_join\_port:8302 id:5807a948-eebf-0987-ca46-55fab62a46f2] alive 1 5 2 2 5 4} 2017/09/23 17:13:17 [WARN] consul: skipping reconcile of node {2d4eb3808ef9 127.0.0.1 8301 map[vsn\_max:3 role:consul dc:dc1 raft\_vsn:2 bootstrap:1 wan\_join\_po rt:8302 id:5807a948-eebf-0987-ca46-55fab62a46f2 vsn:2 build:unknown’‘:2c77151 port:8300 vsn\_min:2] alive 1 5 2 2 5 4} 2017/09/23 17:14:17 [WARN] consul: skipping reconcile of node {2d4eb3808ef9 127.0.0.1 8301 map[wan\_join\_port:8302 id:5807a948-eebf-0987-ca46-55fab62a46f2 vsn: 2 build:unknown’‘:2c77151 port:8300 vsn\_min:2 bootstrap:1 role:consul dc:dc1 raft\_vsn:2 vsn\_max:3] alive 1 5 2 2 5 4} 2017/09/23 17:15:17 [WARN] consul: skipping reconcile of node {2d4eb3808ef9 127.0.0.1 8301 map[dc:dc1 raft\_vsn:2 vsn\_max:3 role:consul id:5807a948-eebf-0987-c a46-55fab62a46f2 vsn:2 build:unknown’‘:2c77151 port:8300 vsn\_min:2 bootstrap:1 wan\_join\_port:8302] alive 1 5 2 2 5 4} 2017/09/23 17:16:17 [WARN] consul: skipping reconcile of node {2d4eb3808ef9 127.0.0.1 8301 map[vsn:2 build:unknown’‘:2c77151 port:8300 vsn\_min:2 bootstrap:1 w an\_join\_port:8302 id:5807a948-eebf-0987-ca46-55fab62a46f2 raft\_vsn:2 vsn\_max:3 role:consul dc:dc1] alive 1 5 2 2 5 4} 2017/09/23 17:17:17 [WARN] consul: skipping reconcile of node {2d4eb3808ef9 127.0.0.1 8301 map[vsn\_max:3 role:consul dc:dc1 raft\_vsn:2 bootstrap:1 wan\_join\_po rt:8302 id:5807a948-eebf-0987-ca46-55fab62a46f2 vsn:2 build:unknown’':2c77151 port:8300 vsn\_min:2] alive 1 5 2 2 5 4} Can you please advise me on how to proceed? Thanks, Tanveer ---
**Author:** ![Michael\_Coburn](https://sea1.discourse-cdn.com/flex019/user_avatar/forums.percona.com/michael_coburn/32/18_2.png) [@Michael\_Coburn](https://forums.percona.com/u/Michael_Coburn)\ **Post date:** [September 23, 2017, 12:38pm UTC](https://forums.percona.com/t/pmm-does-not-load/5876/2 "2017-09-23T12:38:02Z")
Hi [tanveermadan](https://percona.vanillacommunities.com/profile/x/x/33887) , I haven’t seen this issue before, but you appear to be on the right track. It clearly looks as though something is wrong in the consul database. It looks like it is just one node that is causing the issue: . One option would be to remove these services from PMM via: ```auto pmm-admin remove --all ``` Then check to see if the consul error has cleared. If you are comfortable at the command line you may wish to consider exploring consul data, a starting place is here: [url][Catalog - HTTP API | Consul by HashiCorp](https://www.consul.io/api/catalog.html#list-nodes%5B/url%5D) ---
**Author:** ![tanveermadan](https://avatars.discourse-cdn.com/v4/letter/t/76d3ee/32.png) [@tanveermadan](https://forums.percona.com/u/tanveermadan)\ **Post date:** [September 23, 2017, 1:51pm UTC](https://forums.percona.com/t/pmm-does-not-load/5876/3 "2017-09-23T13:51:50Z")
Hi [Michael Coburn](https://percona.vanillacommunities.com/profile/x/x/22577) , Thanks for your response !!! How do I identify which of the node is 2d4eb3808ef9? I tried using [http://\/v1/catalog/nodes](http://pmm-server/v1/catalog/nodes) but I am getting “Page cannot be displayed” Also does the bcommand “pmm-admin remove --all” be need to run from all the nodes we are monitoring. Will it not remove the metrics gathered so far Also I think the command may not succeed because pmm-admin check-network is failing from the target nodes ./pmm-admin check-network Unable to connect to PMM server by address: 172.19.155.50 Get [http://172.19.155.50](http://172.19.155.50): net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers) - Check if the configured address is correct. - If server is running on non-default port, ensure it was specified along with the address. - If server is enabled for SSL or self-signed SSL, enable the corresponding option. - You may also check the firewall settings. ./pmm-admin list Unable to connect to PMM server by address: 172.19.155.50 Get [http://172.19.155.50](http://172.19.155.50): net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers) - Check if the configured address is correct. - If server is running on non-default port, ensure it was specified along with the address. - If server is enabled for SSL or self-signed SSL, enable the corresponding option. - You may also check the firewall settings. Thanks, Tanveer