# Mongodb is Down **URL:** \ **Category:** PMM 2.x\ **Tags:** pmm, percona, mongodb\ **Created:** [May 12, 2021, 10:05am UTC](https://forums.percona.com/t/mongodb-is-down/10430 "2021-05-12T10:05:53Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Pranita\_s](https://avatars.discourse-cdn.com/v4/letter/p/958977/32.png) [@Pranita\_s](https://forums.percona.com/u/Pranita_s)\ **Post date:** [May 12, 2021, 10:05am UTC](https://forums.percona.com/t/mongodb-is-down/10430/1 "2021-05-12T10:05:54Z")
Hello Team I am install pmm client on our db server and my mongodb is running fine but in admin list coming as status down. On firewall level we have opened the port as well. could you please suggest ant solution here. [xxxxx@rtls-replica-db01 ~]$ sudo pmm-admin check-network Warning: It is recommended to use the same version on both PMM Server and Client, otherwise some features will not work correctly. Please upgrade your PMM Client by following the instructions from PMM Network Status Server Address | 10.159.22.218 Client Address | 10.159.24.100 (192.168.1.4) - System Time NTP Server ([0.pool.ntp.org](http://0.pool.ntp.org)) | unable to get ntp time: %!s() PMM Server | 2021-05-12 09:09:30 +0000 GMT PMM Client | 2021-05-12 14:39:42 +0530 IST PMM Client to PMM Server Time Drift | OK - Connection: Client → Server * * * SERVER SERVICE STATUS * * * Consul API OK Prometheus API OK Query Analytics API OK Connection duration | 1.120987ms Request duration | 2.695585ms Full round trip | 3.816572ms - Connection: Client ← Server * * * SERVICE TYPE NAME REMOTE ENDPOINT STATUS HTTPS/TLS PASSWORD * * * linux:metrics rtls-replica-db01.novalocal 10.159.24.100–\>192.168.1.4:42000 OK YES - mongodb:metrics rtls-replica-db01.novalocal 10.159.24.100–\>192.168.1.4:42003 DOWN - - When an endpoint is down it may indicate that the corresponding service is stopped (run ‘pmm-admin list’ to verify). If it’s running, check out the logs /var/log/pmm-\*.log When all endpoints are down but ‘pmm-admin list’ shows they are up and no errors in the logs, check the firewall settings whether this system allows incoming connections from server to address:port in question. Also you can check the endpoint status by the URL: [http://10.159.22.218/prometheus/targets](http://10.159.22.218/prometheus/targets) IMPORTANT: client and bind addresses are not the same which means you need to configure NAT/port forwarding to map them. [xxxxxx@rtls-replica-db01 ~]$ [xxxxxx@rtls-replica-db01 ~]$ sudo pmm-admin list Warning: It is recommended to use the same version on both PMM Server and Client, otherwise some features will not work correctly. Please upgrade your PMM Client by following the instructions from pmm-admin 1.17.1 PMM Server | 10.159.22.218 Client Name | rtls-replica-db01.novalocal Client Address | 10.159.24.100 (192.168.1.4) Service Manager | linux-systemd * * * SERVICE TYPE NAME LOCAL PORT RUNNING DATA SOURCE OPTIONS * * * linux:metrics rtls-replica-db01.novalocal 42000 YES - mongodb:metrics rtls-replica-db01.novalocal 42003 NO rtls:\*\*\*@10.159.24.100:27017/admin cluster=replicaset01 [xxxxx@rtls-replica-db01 ~]$ ps -ef | grep mongo jioapp 2884 27100 0 15:14 pts/3 00:00:00 grep --color=auto mongo jioapp 11138 1 0 Apr08 ? 06:52:51 mongod --config=/data/mongodb-linux-x86\_64-rhel70-4.4.1/config/mongodb.conf --fork [xxxxxx@rtls-replica-db01 ~]$ sudo netstat -tulnp | grep 27017 tcp 0 0 192.168.1.4:27017 0.0.0.0:\* LISTEN 11138/mongod [xxxxxxx@rtls-replica-db01 ~]$ [xxxxx@rtls-replica-db01 ~]$ ps -ef | grep pmm root 20942 1 0 Apr12 ? 00:00:00 /bin/sh -c /usr/local/percona/pmm-client/node\_exporter -web.listen-address=192.168.1.4:42000 -web.auth-file=/usr/local/percona/pmm-client/pmm.yml -web.ssl-key-file=/usr/local/percona/pmm-client/server.key -web.ssl-cert-file=/usr/local/percona/pmm-client/server.crt -collectors.enabled=diskstats,filefd,filesystem,loadavg,meminfo,netdev,netstat,stat,time,uname,vmstat,meminfo\_numa,textfile \>\> /var/log/pmm-linux-metrics-42000.log 2\>&1 root 20943 20942 0 Apr12 ? 00:00:59 /usr/local/percona/pmm-client/node\_exporter -web.listen-address=192.168.1.4:42000 -web.auth-file=/usr/local/percona/pm -client/pmm.yml -web.ssl-key-file=/usr/local/percona/pmm-client/server.key -web.ssl-cert-file=/usr/local/percona/pmm-client/server.crt -collectors.enabled=diskstats,filefd,filesystem,loadavg,meminfo,netdev,netstat,stat,time,uname,vmstat,meminfo\_numa,textfile [xxxxx@rtls-replica-db01 ~]$ Please help us. Regards Pranita ---
**Author:** ![Vadim\_Yalovets](https://sea1.discourse-cdn.com/flex019/user_avatar/forums.percona.com/vadim_yalovets/32/43_2.png) [@Vadim\_Yalovets](https://forums.percona.com/u/Vadim_Yalovets)\ **Post date:** [May 12, 2021, 10:45am UTC](https://forums.percona.com/t/mongodb-is-down/10430/2 "2021-05-12T10:45:10Z")
Hi Pranita, Could you inform us what exact version do you use? Is PMM1 selected in purpose? ---
**Author:** ![steve.hoffman](https://sea1.discourse-cdn.com/flex019/user_avatar/forums.percona.com/steve.hoffman/32/66_2.png) [@steve.hoffman](https://forums.percona.com/u/steve.hoffman)\ **Post date:** [May 12, 2021, 10:45am UTC](https://forums.percona.com/t/mongodb-is-down/10430/3 "2021-05-12T10:45:19Z")
What version of pmm server did you install? It looks like you may be running PMM 2.x server but pmm 1.17.1 client. If so you can upgrade the client by installing pmm2-client with your favorite package manager. ---
**Author:** ![Pranita\_s](https://avatars.discourse-cdn.com/v4/letter/p/958977/32.png) [@Pranita\_s](https://forums.percona.com/u/Pranita_s)\ **Post date:** [May 13, 2021, 9:36am UTC](https://forums.percona.com/t/mongodb-is-down/10430/4 "2021-05-13T09:36:22Z")
Hello Team on pmm admin server we have below version: [root@4449d09d106c opt]# pmm-admin --version 1.17.4 [root@4449d09d106c opt]# pmm-client: [xxxx@rtls-replica-db01 ~]$ sudo yum info pmm-client Loaded plugins: fastestmirror Loading mirror speeds from cached hostfile Installed Packages Name : pmm-client Arch : x86\_64 Version : 1.17.1 Release : 1.el7 Size : 74 M Repo : installed Summary : Percona Monitoring and Management Client URL : [https://percona.com](https://percona.com) License : AGPLv3 Description : Percona Monitoring and Management (PMM) is an open-source platform for managing and monitoring MySQL and MongoDB : performance. It is developed by Percona in collaboration with experts in the field of managed database services, : support and consulting. : PMM is a free and open-source solution that you can run in your own environment for maximum security and reliability. : It provides thorough time-based analysis for MySQL and MongoDB servers to ensure that your data works as efficiently : as possible. let us know still upgrade is required on client side or issue is something else because other databases running fine on pmm monitoring. Awaiting for your response. Regards Pranita Singh