# Failed to get info from pmm-agent on PMM-Server

**URL:** <https://forums.percona.com/t/failed-to-get-info-from-pmm-agent-on-pmm-server/33114>\
**Category:** Percona Monitoring and Management (PMM)\
**Tags:** pmm\
**Created:** [September 13, 2024, 8:46am UTC](https://forums.percona.com/t/failed-to-get-info-from-pmm-agent-on-pmm-server/33114 "2024-09-13T08:46:56Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Enkhjin\_Banzragch](https://sea1.discourse-cdn.com/flex019/user_avatar/forums.percona.com/enkhjin_banzragch/32/17098_2.png) [@Enkhjin\_Banzragch](https://forums.percona.com/u/Enkhjin_Banzragch)\
**Post date:** [September 13, 2024, 8:46am UTC](https://forums.percona.com/t/failed-to-get-info-from-pmm-agent-on-pmm-server/33114/1 "2024-09-13T08:46:57Z")

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pmm-admin summary  
[GET /logs.zip][401] Logs default &{Code:7 Error:Access denied. Message:Access denied.}  
summary\_alertcollector\_2024\_09\_13\_16\_38\_06.zip created.

pmm-admin status  
Agent ID : /agent\_id/135c3317-a88d-401d-9a8a-54e7e23a0195  
Node ID : /node\_id/1894ca8c-80a4-4480-95cc-f4698cddbbed  
Node name: pg\_fannce\_alert\_collector

PMM Server:  
URL : [https://10.21.68.28:443/](https://10.21.68.28:443/)  
Version: 2.37.0

PMM Client:  
Connected : true  
Time drift : 3.129034ms  
Latency : 222.841µs  
Connection uptime: 100  
pmm-admin version: 2.42.0  
pmm-agent version: 2.42.0  
Agents:  
/agent\_id/03a24086-9ee5-42bd-8e3f-d4114638b8b9 node\_exporter Running 42000  
/agent\_id/110fedf0-82f3-40eb-89b8-c6c0fa42b58f vmagent Running 42001  
/agent\_id/298d9e42-54a1-4b38-bfe9-386db50ba0b8 postgres\_exporter Running 42002  
/agent\_id/3b7ce7ad-23b4-4940-ab1a-bd87187578c9 postgresql\_pgstatmonitor\_agent Waiting 0

pmm-admin list  
Service type Service name Address and port Service ID  
PostgreSQL fannce 10.21.68.226:5432 /service\_id/083eee21-6f29-45da-8469-25ed2af95598

Agent type Status Metrics Mode Agent ID Service ID Port  
pmm\_agent Disconnected /agent\_id/135c3317-a88d-401d-9a8a-54e7e23a0195 0  
node\_exporter Done push /agent\_id/03a24086-9ee5-42bd-8e3f-d4114638b8b9 42000  
postgres\_exporter Done push /agent\_id/298d9e42-54a1-4b38-bfe9-386db50ba0b8 /service\_id/083eee21-6f29-45da-8469-25ed2af95598 42002  
postgresql\_pgstatmonitor\_agent Waiting /agent\_id/3b7ce7ad-23b4-4940-ab1a-bd87187578c9 /service\_id/083eee21-6f29-45da-8469-25ed2af95598 0  
vmagent Done push /agent\_id/110fedf0-82f3-40eb-89b8-c6c0fa42b58f 42001

Issue : Can’t get the node info and postgre info .

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**Author:** ![nurlan](https://sea1.discourse-cdn.com/flex019/user_avatar/forums.percona.com/nurlan/32/1523_2.png) [@nurlan](https://forums.percona.com/u/nurlan)\
**Post date:** [September 16, 2024, 11:03am UTC](https://forums.percona.com/t/failed-to-get-info-from-pmm-agent-on-pmm-server/33114/2 "2024-09-16T11:03:31Z")

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Hi, your PMM Client is much newer than PMM Server, we don’t support this kind of configuration, please update your PMM Server.