# ERROR 500 when trying to access cloud.percona.com

**URL:** <https://forums.percona.com/t/error-500-when-trying-to-access-cloud-percona-com/3810>\
**Category:** Percona Cloud Tools\
**Created:** [October 9, 2014, 1:08pm UTC](https://forums.percona.com/t/error-500-when-trying-to-access-cloud-percona-com/3810 "2014-10-09T13:08:40Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![pblazek](https://avatars.discourse-cdn.com/v4/letter/p/f08c70/32.png) [@pblazek](https://forums.percona.com/u/pblazek)\
**Post date:** [October 9, 2014, 1:08pm UTC](https://forums.percona.com/t/error-500-when-trying-to-access-cloud-percona-com/3810/1 "2014-10-09T13:08:40Z")

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Is it just me?

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**Author:** ![pblazek](https://avatars.discourse-cdn.com/v4/letter/p/f08c70/32.png) [@pblazek](https://forums.percona.com/u/pblazek)\
**Post date:** [October 13, 2014, 3:48pm UTC](https://forums.percona.com/t/error-500-when-trying-to-access-cloud-percona-com/3810/2 "2014-10-13T15:48:07Z")

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Still getting the error - I believe that the configuration of our data has somehow been corrupted - The last time I was able to look there were two entries for db9 in my organization DB6-9.

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**Author:** ![pblazek](https://avatars.discourse-cdn.com/v4/letter/p/f08c70/32.png) [@pblazek](https://forums.percona.com/u/pblazek)\
**Post date:** [November 4, 2014, 12:46pm UTC](https://forums.percona.com/t/error-500-when-trying-to-access-cloud-percona-com/3810/3 "2014-11-04T12:46:15Z")

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The error went away and is now happening again. My browser is IE11, and the error seems to be related to misconfiguration of data. While I was still able to see our dashboard I somehow had six servers in one of my organizations. This occurred while trying to upgrade the agent from 1.0.8 to 1.0.9.

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**Author:** ![mathildtombi373](https://avatars.discourse-cdn.com/v4/letter/m/c37758/32.png) [@mathildtombi373](https://forums.percona.com/u/mathildtombi373)\
**Post date:** [November 6, 2014, 11:07am UTC](https://forums.percona.com/t/error-500-when-trying-to-access-cloud-percona-com/3810/4 "2014-11-06T11:07:30Z")

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Hey guys, i had the same error, i did reset my browser and now it working good 🙂 I recommend this method helped me 🙂 greetingsss