# After upgrade the agent from 3.1.0 to 3.2.0 agent then MariaDB service state always Down (MariaDB 10.6 version or higher versions)

**URL:** <https://forums.percona.com/t/after-upgrade-the-agent-from-3-1-0-to-3-2-0-agent-then-mariadb-service-state-always-down-mariadb-10-6-version-or-higher-versions/38223>\
**Category:** Percona Monitoring and Management (PMM)\
**Created:** [June 6, 2025, 9:15am UTC](https://forums.percona.com/t/after-upgrade-the-agent-from-3-1-0-to-3-2-0-agent-then-mariadb-service-state-always-down-mariadb-10-6-version-or-higher-versions/38223 "2025-06-06T09:15:58Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Naresh9999](https://sea1.discourse-cdn.com/flex019/user_avatar/forums.percona.com/naresh9999/32/5568_2.png) [@Naresh9999](https://forums.percona.com/u/Naresh9999)\
**Post date:** [June 6, 2025, 9:15am UTC](https://forums.percona.com/t/after-upgrade-the-agent-from-3-1-0-to-3-2-0-agent-then-mariadb-service-state-always-down-mariadb-10-6-version-or-higher-versions/38223/1 "2025-06-06T09:15:58Z")

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## Description:

Following the upgrade from version 3.1.0 to version 3.2.0 of the pmm-agent, the MariaDB service status in the GUI service list is consistently displayed as Down state alone.

NOTE: However, it is now displaying UP state after downgrading to version 3.1.0.

As per the below screenshot, agents are running fine.

 ![image](https://us1.discourse-cdn.com/flex019/uploads/percona1/original/3X/d/f/df53c387e54783e11bda839017de8cbf255ed182.png)

 ![image](https://us1.discourse-cdn.com/flex019/uploads/percona1/original/3X/f/a/fa14cbfc3270d466ad669597bdd5d228b05f0c1e.png)

 ![image](https://us1.discourse-cdn.com/flex019/uploads/percona1/original/3X/1/8/18ae89861afd24493bd85da2addfd05b45e04844.png)

## Steps to Reproduce:

Install MariaDB version: 10.6 or above  
PMM server and agent version: 3.2.0

Upgrade the PMM server and agent from version 3.1.0 to 3.2.0.

## Logs:

Jun 5 09:32:07 tndmdb101 pmm-agent[3208560]: time=“2025-06-05T09:32:07.632-07:00” level=error msg=“time=2025-06-05T16:32:07.632Z level=ERROR source=exporter.go:137 msg="Error opening connection to database" err="Error 1045 (28000): Access denied for user ‘pmm\_usr’@‘12.1.100.80’ (using password: YES)"” agentID=4d418fec-f81a-4111-8e9a-64610aad004f component=agent-process type=mysqld\_exporter  
Jun 5 09:32:09 tndmdb101 pmm-agent[3208560]: time=“2025-06-05T09:32:09.300-07:00” level=error msg=“time=2025-06-05T16:32:09.300Z level=ERROR source=exporter.go:137 msg="Error opening connection to database" err="Error 1045 (28000): Access denied for user ‘pmm\_usr’@‘12.1.100.80’ (using password: YES)"” agentID=7902c189-b446-4ad5-a782-624786275f5f component=agent-process type=mysqld\_exporter  
Jun 5 09:32:10 tndmdb101 pmm-agent[3208560]: time=“2025-06-05T09:32:10.304-07:00” level=error msg=“time=2025-06-05T16:32:10.303Z level=ERROR source=exporter.go:137 msg="Error opening connection to database" err="Error 1045 (28000): Access denied for user ‘pmm\_usr’@‘12.1.100.80’ (using password: YES)"” agentID=65c6de00-a7df-4c01-bb2a-3bf13199751b component=agent-process type=mysqld\_exporter  
Jun 5 09:32:12 tndmdb101 pmm-agent[3208560]: time=“2025-06-05T09:32:12.633-07:00” level=error msg=“time=2025-06-05T16:32:12.633Z level=ERROR source=exporter.go:137 msg="Error opening connection to database" err="Error 1045 (28000): Access denied for user ‘pmm\_usr’@‘12.1.100.80’ (using password: YES)"” agentID=4d418fec-f81a-4111-8e9a-64610aad004f component=agent-process type=mysqld\_exporter  
Jun 5 09:32:12 tndmdb101 pmm-agent[3208560]: time=“2025-06-05T09:32:12.992-07:00” level=error msg=“time=2025-06-05T16:32:12.992Z level=ERROR source=exporter.go:137 msg="Error opening connection to database" err="Error 1045 (28000): Access denied for user ‘pmm\_usr’@‘12.1.100.80’ (using password: YES)"” agentID=65c6de00-a7df-4c01-bb2a-3bf13199751b component=agent-process type=mysqld\_exporter  
Jun 5 09:32:14 tndmdb101 pmm-agent[3208560]: time=“2025-06-05T09:32:14.301-07:00” level=error msg=“time=2025-06-05T16:32:14.300Z level=ERROR source=exporter.go:137 msg="Error opening connection to database" err="Error 1045 (28000): Access denied for user ‘pmm\_usr’@‘12.1.100.80’ (using password: YES)"” agentID=7902c189-b446-4ad5-a782-624786275f5f component=agent-process type=mysqld\_exporter

## Additional Information:

PMM user grants: GRANT SELECT, RELOAD, PROCESS, BINLOG MONITOR, SLAVE MONITOR,REPLICATION CLIENT ON _._ TO `pmm_usr`@`10.12.8.30` IDENTIFIED BY ‘XXXXXXXX’ WITH MAX\_USER\_CONNECTIONS 10;

But I am able to log in with the above user, and with the 3.1.0 version, it was working fine.

Can someone please help me with the issue?

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**Author:** ![Naresh9999](https://sea1.discourse-cdn.com/flex019/user_avatar/forums.percona.com/naresh9999/32/5568_2.png) [@Naresh9999](https://forums.percona.com/u/Naresh9999)\
**Post date:** [June 9, 2025, 7:50am UTC](https://forums.percona.com/t/after-upgrade-the-agent-from-3-1-0-to-3-2-0-agent-then-mariadb-service-state-always-down-mariadb-10-6-version-or-higher-versions/38223/2 "2025-06-09T07:50:52Z")

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Once the ‘$’ symbol is eliminated from the password and the password is updated, the issue is fixed.

@nurlan Thank you so much for your timely assistance.

Maybe we should not include the special character symbols in the password going forward?