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PMM Troubleshooting and How To Report a Bug

lorraine.pocklingtonlorraine.pocklington Percona Community ManagerLegacy User Role Patron
We have a separate system for recording and reporting on bugs, for PMM and for other Percona Software. The forum is oriented towards discussion and advice rather than to bug reporting and fixing.
First of all, please take a look at these links, as they may help you track down any configuration issues or give you some extra help on getting started:

Still need help? No problem

If you still need advice or help with resolving your issue, don't hesitate to open up a conversation here in this forum. Please provide as much information as you can so that other community members or the Percona team can have the best chance to get you the answer that you need.
If after trying these approaches you believe that the problem you are encountering with PMM is a bug, it would help us a great deal if you could record your findings at https://jira.percona.com/projects/PMM/issues/  You will also be able to research if the bug is already known to us, and create a logon if needed.

Tips for reporting an issue or requesting a feature:

  • Please always search for the issue or feature first.
  • If you don’t understand an error message, do continue to ask for help on this forum or contact Percona Support if you are a Percona customer
  • Test on the most recent release of the product. The issue may have already been addressed.
  • Only request one feature or report one bug when creating an issue.
  • Keep it brief but be sure to include important details.
  • Please especially be sure to add the logs from client and server to your report, information on where to find these can be found at https://www.percona.com/doc/percona-monitoring-and-management/faq.html#how-to-troubleshoot-communication-issues-between-pmm-client-and-pmm-server
  • Remember the basics, what you did, what you wanted or expected to happen, and what actually happened.
If you find that you have a bug after discussing an issue on the forum, it would be great if you could follow this process to record the problem on Jira.
Thank you!
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Comments

  • tman77tman77 Current User Role Novice
    It would be helpful if this post was updated for pmm2.  For example, I just looked, and on my client machine, I do not see any entries in /var/log/pmm.  Also, I do not believe pmm2 has the check-network command.
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