Info To Share When Asking For Help
When asking for help or advice, provide as much context as possible such as:
- Overview - A summary of the problem & what help you're seeking.
- Software Used - Product Names, Versions, OS.
- Environment - Production, Test, or Development.
- Recent Changes - Upgrades, Configurations, New Processes.
- Relevant Files - Configurations, Logs, Errors.
- Interactions - Command Strings, Error Messages.
- Stability - Did problem occur in a previously stable system?
- Persistence - Is problem consistent or intermittent?